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Jade's Master Service Agreements Why pay everyday for something you don't use everyday? No Up Front Charge, No Monthly Fees, 24/7 Support As a leader in our industry, Jade has listened to what you, our customers, want. The answer is a product that we think is unique in the industry, our Master Service Agreements. Jade offers six levels of support starting with our basic Break/Fix and Engineering service agreements with graduated levels of support through to our Platinum service agreements. Each level of support provides a more comprehensive service level to address all aspects of your IT infrastructure. All of our offerings are custom tailored to meet the specialized needs of your growing business. Click on the program level on the menu to your left to find out more about the specifics of each agreement we offer. When you are ready to start saving money, contact one of our Client Relations representatives at msa@jadetech.biz. Jade's Platinum Master Service Agreement is our highest level of support. Jade provides a complete on-site help desk staff on your corporate site. Our staff is available at your corporate location on a full-time basis to meet any needs that arise from your user community. With contracts ranging from one to three years, we are able to offer the absolute lowest rates for resources intimately familiar with the day to day operations of your company. Your dedicated account representative coordinates high level resources for specialized projects and functions as your project manager for all IT needs. Finally, your web package provides you with dedicated SLA level hosting, custom web design, and e-commerce solutions, and vast amounts of secure space on our dedicated web servers. Jade's Premiere Master Service Agreement is an excellent support option. Jade provides a remote help desk staff dedicated to your customer base. Our staff is available on a full-time basis to meet any needs that arise from your user community. With contracts ranging from one to three years, we are able to offer excellent rates for resources familiar with the day to day operations of your company. Your dedicated account representative coordinates high level resources for specialized projects and functions as your project manager for all IT needs. Finally, your web package provides you with dedicated SLA level hosting, custom web design, and e-commerce solutions, and vast amounts of secure space on our dedicated web servers.
Jade's Master Service Agreement Plus is an excellent support option. Jade provides access to our Telephone Assistance Center as your first line of defense prior to calling expensive technical support lines which can cost hundreds of dollars. Our dedicated TAC operators are available on a full-time basis to meet any needs that arise from your user community. With contracts ranging from one to three years, we are able to offer discounted rates for resources specialized in remote problem diagnosis and resolution. Your dedicated account representative coordinates high level resources for specialized projects and functions as your project manager for all IT needs. Finally, your web package provides you with dedicated SLA level hosting, custom web design, and e-commerce solutions, and vast amounts of secure space on our dedicated web servers. Jade's Standard Master Service Agreement provides access to our 24/7 support center. Jade functions as your first line of defense prior to calling expensive technical support lines which can cost hundreds of dollars. Our dedicated operators are available on a daily basis to meet any needs that arise from your user community, with callback support after-hours. Our contracts range from one to three years and we are able to offer nicely discounted rates for our best resources. Your assigned account representative coordinates high level resources for specialized projects and functions as your project manager for all IT needs. Finally, your web package provides you with hosting, custom web design, and secure space on our web servers. Jade's Engineering Master Service Agreement provides custom support for your infrastructure needs, as well as access to our 24/7 support center. Jade functions as your first line of defense prior to calling expensive technical support lines which can cost hundreds of dollars. Our dedicated operators are available on a daily basis to meet any needs that arise from your user community, with callback support after-hours. Our contracts range from one to three years and we are able to offer nicely discounted rates for our best resources. Your assigned account representative coordinates high level resources for specialized projects and functions as your project manager for all IT needs. Jade's Break/Fix Master Service Agreement provides custom support for your hardware needs, as well as access to our 24/7 support center. Jade functions as your first line of defense prior to calling manufacturer's support lines which can be expensive and time consuming, especially during equipment failure. Our dedicated operators are available on a daily basis to meet any needs that arise from your user community, with callback support after-hours. Our contracts range from one to three years and we are able to offer nicely discounted rates for our best resources. Your assigned account representative coordinates high level resources for specialized projects and functions as your project manager for all IT needs. |
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Platinum
Premiere
Plus
Standard
Engineering
Break/Fix
Jade Technology Group maintains SF-85P Security Clearance.